Virtual Genius

	"Virtual Genius"

"I'm Your Genius" is now proud to offer a new service: "Your Virtual Genius" remote troubleshooting and training.

Utilizing the power of Mac OS X and the internet, we can now help you with your Mac problems and give you hands-on training whether you are in Los Angeles or Luxemborg, New York or New Zealand. Here's how "Your Virtual Genius" works.

Let's say that you would like to get training on Apple's iPhoto application and have signed up for a "Virtual Genius" remote session.

vgloop

By using Mac OS 10.5's iChat application, we create a video chat session between you and us. We then use the "Screen Sharing" feature, allowing us to see and interact with your Mac as if we were at your location with you. We can also see and hear each other. You may also create an "audio only" session if you wish.

The whole session takes place over the internet, so there are no long distance telephone charges. Once the session is done, Screen Sharing is turned off. We cannot share your screen unless you give us permission to and you may end the session whenever you wish.

Using "Your Virtual Genius", we can now troubleshoot and sometimes solve Mac issues no matter where you are. Also, you can receive training on how to use your Mac to do "insanely great" things, from an introduction to Mac OS X (great for Windows "switchers", to editing in Final Cut Express to Photoshop and much, much more.

For more information, call or contact us by email. We're as good as there!

Requirements for "Your Virtual Genius" service:

Hardware:

An Intel-based Mac (MacBook, MacBook Pro, iMac (manufactured on or after January 2006) or Mac Pro.

A microphone and a camera. All Intel-based Macs are equipped with a built-in camera and microphone, with the exception of the Mac Pro. An external iSight, FireWire webcam, Digital Video (DV) camcorder with FireWire, or USB Video Class (UVC) webcam may be used as well. Also, a set of headphones or headphone-equipped mic is preferred.

Software:

The latest version of Mac OS 10.5.

iChat software (comes with Mac OS 10.5).

Any other application that you need help with must be installed on your computer.

Internet:

A broadband connection to the internet (DSL, Cable, T1).

A .mac screen name OR an America Online AIM screen name (freely available from AOL).

Payment:

Handled via PayPal. You don't need a PayPal account, just a credit card.

Language:

English.

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